Privacy Policy

1. Introduction

DayLine ("we," "us," or "our") provides a proxy phone number service for field service businesses. Our platform creates temporary phone numbers that allow workers and customers to communicate directly without revealing personal phone numbers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services.

By using DayLine, you agree to the collection and use of information as described in this policy. If you do not agree, do not use the service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect information provided through our authentication partner, including:

• Full name
• Email address
• Business name and type
• Authentication credentials (managed by our identity provider)

2.2 Worker Information

When you add workers to your account, we collect and store:

• Worker name
• Worker phone number
• Worker status (active, flagged, or removed)

2.3 Customer Information

When you create proxy sessions, we temporarily store:

• Customer phone number (used for call routing only)
• Customer name (if provided by you)

Customer phone numbers are never visible to workers. They are stored only for the duration of the session and for interaction logging purposes.

2.4 Call and Interaction Data

When calls or text messages are placed through proxy numbers, we automatically collect:

• Call metadata — date, time, duration, and direction of each call
• SMS content — the text of messages sent through proxy numbers (used for anti-poaching scanning)
• Call status — whether the call was answered, missed, or failed
• Proxy session details — which proxy number was used, the associated worker, and session timestamps

2.5 Billing Information

Payment processing is handled entirely by Stripe. We do not store credit card numbers, bank account details, or other payment credentials on our servers. We retain only:

• Stripe customer and subscription identifiers
• Subscription plan and status
• Billing cycle dates

2.6 Usage and Technical Data

We automatically collect standard technical data when you visit our website or use our dashboard:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URL
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Provide the proxy service — route calls and text messages between workers and customers through temporary proxy numbers
• Monitor for anti-poaching behavior — scan SMS content for patterns that indicate a worker may be attempting to contact customers directly outside the platform (e.g., sharing personal phone numbers, social media handles, or direct contact requests)
• Send alerts — notify business owners via email and SMS when suspicious interactions are detected
• Manage sessions — create, expire, and track proxy phone number sessions
• Process payments — manage subscriptions and billing through Stripe
• Improve the service — analyze usage patterns to fix bugs, improve performance, and develop new features
• Communicate with you — send account-related emails including session alerts, billing notices, and service updates
• Comply with legal obligations — respond to lawful requests from law enforcement or regulatory authorities

4. Anti-Poaching Monitoring

A core feature of DayLine is monitoring proxy interactions for signs that a worker may be trying to take customers directly. This involves:

• Automated scanning of SMS messages sent through proxy numbers for phone numbers, social media handles, payment app references, and language indicating direct contact attempts
• Logging all call and message metadata (but not voice call audio content — we do not record calls)
• Generating alerts to the business owner when suspicious patterns are detected

We do not record voice calls. Anti-poaching monitoring applies only to SMS content and call metadata. Voice calls are routed in real time and not stored as audio.

5. Third-Party Services

We use the following third-party services to operate DayLine. Each has its own privacy policy governing how they handle data:

• Twilio — telephony infrastructure for proxy phone numbers, call routing, and SMS delivery
• Stripe — payment processing and subscription management
• Clerk — user authentication and account management
• Vercel — website hosting and edge computing
• Neon — database hosting (PostgreSQL)
• Resend — transactional email delivery
• Inngest — background job processing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

6. Data Retention

• Proxy sessions — session data (proxy number assignment, worker/customer mapping) is retained for the duration of the session. Sessions expire at the end of your configured business hours.
• Interaction logs — call and SMS metadata is retained for 90 days to support dispute resolution and anti-poaching history.
• Account data — retained as long as your account is active. Upon account deletion, personal data is removed within 30 days, except where retention is required by law.
• Billing records — retained for 7 years to comply with tax and accounting regulations.

7. Data Security

We implement commercially reasonable security measures to protect your data, including:

• Encryption in transit (TLS/HTTPS for all connections)
• Encryption at rest for database storage
• Per-business credential isolation through Twilio subaccounts
• Role-based access controls within our infrastructure
• Session-based proxy numbers that automatically expire, limiting the window of data exposure

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

8. Your Rights

8.1 All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Export your data in a portable format
• Opt out of non-essential communications

8.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information — we do not sell personal information
• The right to non-discrimination for exercising your privacy rights

8.3 EEA/UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have additional rights including:

• The right to restrict or object to processing of your personal data
• The right to data portability
• The right to lodge a complaint with a supervisory authority

Our legal bases for processing are: performance of a contract (providing the service), legitimate interest (fraud prevention and service improvement), and consent (marketing communications).

9. Worker and Customer Privacy

DayLine is designed with privacy as a core principle:

• Workers never see customer phone numbers. Calls and messages are routed through proxy numbers. The actual customer phone number is never displayed to the worker.
• Customers never see worker phone numbers. The proxy number is the only number visible to customers.
• Proxy numbers are temporary. They expire at the end of the configured business day, after which they cannot be used to contact either party.

Business owners who use DayLine are responsible for informing their workers that communications through proxy numbers may be monitored for anti-poaching purposes and that SMS content is scanned.

10. Cookies

We use strictly necessary cookies for authentication and session management. We do not use third-party advertising cookies or tracking pixels. Our authentication provider (Clerk) may set cookies required for sign-in functionality.

11. Children's Privacy

DayLine is a business-to-business service. We do not knowingly collect information from anyone under 18 years of age. If we learn we have collected personal information from a minor, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of DayLine after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

• Email: privacy@getdayline.com

We will respond to all data rights requests within 30 days.